Everything You Need to Know About Paying Your Beehive Broadband Bill

By Beehive Broadband | July 2, 2025

At Beehive Broadband, we believe paying your bill should be just as easy as streaming your favorite show or surfing the web. Whether you’re setting up your account for the first time or looking to streamline the way you pay each month, this guide will give you everything you need to know about reading, accessing and paying your Beehive bill, with zero confusion and full peace of mind.

When You’re Billed and What It Covers

Your billing cycle begins on the first business day of every month. At that time, Beehive Broadband generates your monthly bill and sends a notification to the email address we have on file. This bill is always billed in advance, meaning you’re paying for the upcoming month of service. For example, if you receive your bill on June 1, it covers your internet usage for the entire month of June. The only time this billing structure differs is when a new customer starts service mid-month. In that case, your bill will be prorated based on your start date.

Getting to Know Your SmartHub Account

SmartHub is the online platform where you can view, manage and pay your bill. When you sign up with Beehive, we automatically create a SmartHub account for you using the email address you provide us. You’ll receive a welcome letter with login instructions. To access your account for the first time, you’ll simply request a password reset link, which will be emailed to you. Once logged in, you can review your current bill, see previous statements, make payments and manage your contact details all from one place.

We understand that logging in for the first time can be tricky for some customers, but once you’re in, SmartHub becomes your most powerful billing tool. If you need help navigating it, our support team is available around the clock to assist you.

Paying your bill is even more convenient with the SmartHub app, giving you the power to manage payments right from your phone. You can also enroll in AutoPay, add or update your payment methods, and view your statements directly from the app. If you need assistance with setup or navigation, our Billing department and Customer Service team are always ready to help. The SmartHub app is our preferred tool for managing your account, making payments, and handling everything billing-related with ease. Available for both iOS and Android, you can download the app today and take care of your bill anytime, anywhere. Need help getting started? Learn more about using the SmartHub app here.

How to Pay Your Bill

Beehive Broadband offers multiple ways to pay, each designed with convenience and flexibility in mind. You can log into your SmartHub account and submit either a one-time payment or schedule a future payment. These payments can be made using any major credit card or through an ACH withdrawal from your bank account.

Another simple and secure option is to enroll in AutoPay. Through your SmartHub dashboard, you’ll find a tab labeled “Billing and Payments” where you can sign up for automatic monthly payments. AutoPay is set by default to process payments on the 15th of each month, but you can choose another date if you prefer. We recommend AutoPay as the preferred method because it guarantees your bill is paid on time, every time.

If you’d rather pay by phone, our automated system is available 24/7. Just call our main number, follow the prompts for billing, and enter your payment information using your phone keypad. Please note that due to CPNI regulations, our customer service representatives are not allowed to take credit card information over the phone. This policy exists to keep your personal and financial information private and secure.

If mailing a check is more your style, you can still send payments by mail to our corporate office at 2000 Sunset Road, Lake Point, Utah 84074. Just be sure to include your account number on the check to ensure proper processing. Keep in mind this method takes longer, so mail your check early to avoid delays.

Clear Expectations for On-Time Payment

At Beehive Broadband, we do everything we can to make staying connected easy and stress-free. Bills are sent out on the first business day of every month, and we count on our customers to pay their balance in a timely manner. If payment isn’t received by the last business day of the month, a late fee will be added to your account, and you’ll get a late notice both by email and in the mail.

If the balance still hasn’t been paid after 60 days, a disconnect notice will be sent to your email and your physical address. Our goal is always to give customers plenty of time and flexibility, and we’ll do everything we can to help you avoid an interruption. But keeping your account current is important to make sure your service keeps running without any issues.

If your service does get disconnected, getting back online is simple. You’ll just need to pay the full balance on your account, and a reconnection fee will be added. Once that’s taken care of, your service will be restored—usually within one business day.

Making Changes to Your Account

For account changes like updating your service package, adding or removing features, or changing your contact information, you’ll need to call our customer service or billing department directly. These types of requests can only be made by the authorized account holder. If you’d like to add another authorized user to your account, that also requires a quick phone call.

If you’d rather not call in, SmartHub gives you the option to submit a support ticket. This is often the fastest way to get help since the ticket is automatically tied to your account. A member of our team will reach out to assist you as soon as possible.

Understanding Your Statement

Every Beehive bill includes a full breakdown of your monthly charges. Line items are listed in a traditional invoice style, and there’s a Message Center that includes updates and announcements. One of the most common points of confusion for customers is mistaking account credits for charges. A credit means you’ve overpaid or have funds leftover from a previous billing cycle. In SmartHub, this will appear as a negative number. If you ever have questions about what you’re seeing, don’t hesitate to reach out for clarification.

If you prefer receiving a physical statement, you can opt into mailed billing for a $2 monthly fee. Email billing is always free, and it’s the best way to stay up to date on your account. Just make sure your contact details are current in SmartHub so you never miss a notification.

Always Here to Help

At Beehive Broadband, we’re committed to making your billing experience as smooth and straightforward as possible. From setting up AutoPay to understanding your first statement, our team is here to support you every step of the way. With 24/7 support, an easy-to-use SmartHub platform, and multiple secure payment options, you can manage your account with confidence and ease.

Still have questions? Give us a call or submit a ticket through SmartHub. We’re here to help—whenever you need us.