Internet Down? Things to check

“Yes, I can hear you. Can you hear me?” you irritably ask your co-worker for the third time.

“I can see your face, but no sound. Are you on mute?”

Your co-worker’s face is staring back at you over the video chat but they can’t hear a word you’re saying. Slowly, your screen starts to go a little fuzzy and your co-worker becomes very pixelated. Their faces are now frozen. Eventually, you’re staring at a blank, dark screen.

Over the last several months, how many times has your internet connection been poor or down altogether? With work and school at home, use of the internet is occurring more frequently, so I’m sure you’ve experienced this issue. Having an internet outage can be very frustrating. However, we have a few quick fixes that you can try before calling your internet provider.

Tip 1: Try Another Device

To start off, determine whether it’s only your device or if others are being affected as well. Check your other personal devices like laptops, tablets or phones. You can also ask anyone in your household if they are having the same trouble. If it seems to be your device, try restarting or disconnecting and reconnecting the WiFi. That should establish a stable connection.

Tip 2: Check Modem and Router

Your modem or router may also need to be restarted and power cycled to fix the problem. Simply put, your router or modem might not be running properly, but like a computer, restarting can get it back on track. Power it down, wait 10-30 seconds before turning it back on, allowing your modem or router to drain, wipe the memory and start fresh. Once plugged back in, the system will automatically reboot. After this, try reconnecting your device for a better connection. Sometimes our internet just needs a quick restart.

Tip 3: See Who’s on Your Network

Is someone hogging your bandwidth? Once again, ask anyone in your household if they are downloading a large file or streaming from a device. This could cause your network to be slow until the download is complete or until they stop streaming. Another possible problem could be that there are too many active devices connected to your internet competing for bandwidth at the same time. If you’re comfortable doing so, login to your router and review all of the connected devices.

Tip 4:  Try Connecting a Wired Device

Try connecting a wired device such as a laptop or desktop to your wireless router with an Ethernet cable. This will help to determine if the issue is affecting both WiFi and wired connections and can help determine the best solution going forward.

Tip 5: Call Your Internet Service Provider

Finally, if all other tips fail to assist you, call your internet service provider. They will be able to help you with any problems you may be having or get you upgraded to a plan that better fits your bandwidth needs. For more reliable internet, make the switch to Beehive Broadband. Check your address to see if you’re eligible.

Strong Connection = Stress Free

After following these tips or having your internet provider assist you, you’ll start having more video chat conversations like this:

“Hi Jennifer! How are you? Are you ready to start the meeting?”

“Yes, I’m so glad you can join. Let’s get started.”

With everyday use of the internet in our homes, we rely on a strong connection. Without it, we could miss a work meeting, your child could struggle to hear what their online class is learning or the last half of the basketball game your streaming could freeze in the final moments. Make sure to follow the first four steps before calling your internet provider. There’s no sense in troubleshooting on your own when multiple solutions are available. Your internet provider, especially Beehive Broadband, will be happy to assist you.

To switch to Beehive Broadband, make the call today, so you’re on your way to faster internet speeds.

Beehive Broadband: 435-837-6000

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